Return Policy

At Hudson Elements, we are so grateful for YOU, our customer!

So to ensure a smooth and enjoyable shopping experience, please take a moment to familiarize yourself with our policies.

Shipping Guarantee 

Your item will ship within 48 - 72 hours after placing your order.

Weekends and holidays may cause additional delays. 

Please Note:  We currently entrust the fulfillment of all orders to external partners.  So we are personally unable to oversee quality control as much as we would prefer.  BUT, should any discrepancies or concerns arise, we encourage you to promptly communicate them to us, and we will diligently address and resolve them to your satisfaction.

Address Errors

It is the customer's responsibility to provide accurate shipping information.

We kindly ask you to double-check your shipping address before finalizing your order.

Please note that once an item has been shipped, we are unable to modify the shipping address. 

We will not be held liable for any packages lost due to address errors.

Exchanges

We understand that sometimes you may need to exchange an item. We offer the first exchange free of charge to ensure your satisfaction.

However, please keep in mind the following guidelines:

  • Exchanges must be requested within 7 days of receiving your order.
  • The item being exchanged must be in its original condition, without any damage or signs of wear.
  • It's essential to avoid applying body odor or perfume to the exchanged item, as this may affect its eligibility for exchange.
  • If the exchanged item is received in a damaged or scented condition, the exchange request will be canceled.
  • Additional shipping fees may apply for exchanges after the first one.

Returns

We want you to be completely satisfied with your purchase from us!

We offer hassle-free returns for eligible items.

Here's what you need to know:

  • Returns must be initiated within 7 days of receiving your order.
  • The item being returned must be in its original condition, without any damage or signs of wear.
  • It's crucial to avoid applying body odor or perfume to the returned item, as this may affect its eligibility for a refund.
  • If the returned item has any noticeable odor or perfume, a rewash fee of 15% of the item's cost will be deducted from the refund.
  • Returns of damaged items will not be accepted or refunded.
  • All refunds are awarded MINUS the flat rate cost of $5.95 for the return postage.

Start Your Exchange/Return

If you have any questions or need further assistance regarding our shipping, exchanges, or returns policy, please don't hesitate to contact us.

To initiate a return, please contact us at contact@hudsonelements.

Please include your name and order number in your email.

 

We are eager to assist you to ensure your upmost satisfaction.

Thank you for supporting our family owned and operated business!

And we so appreciate your understanding and cooperation with our policies.